Support
Need help with
All My Lists?
We're here to help with app questions, purchase issues, feedback, and technical problems.
support@allmylists.appWe typically respond within two business days.Before You Contact Us
Each list can hold up to 250 total rows, including sections and parent groups. The limit is the same for free and Lifetime Unlock. Need more? Use “Request a higher limit” in the app, or email us and tell us what your list is for and how many rows you need.
A few quick steps may resolve the issue:
- Confirm that you are using the latest version of All My Lists.
- Close and reopen the app.
- Restart your device.
- Confirm that your device has enough available storage.
- Check that notifications are enabled if reminders are not appearing.
- Confirm that biometric access is enabled on your device if Face ID, Touch ID, or fingerprint unlock is not working.
Password and Biometric Lock
All My Lists can be protected using an app password and supported device biometrics.
For security and privacy reasons, we cannot see, recover, or reset your app password remotely.
If you lose access to the app, available recovery options may depend on the version of the app and the settings enabled on your device.
Do not delete or reinstall the app unless you understand how doing so may affect your locally stored data.
Your Data and Backups
Your lists, settings, themes, and other app data are stored on your device.
We do not receive or store your personal lists on our servers.
Save and restore a local backup for free, and keep the backup file somewhere you trust. These files contain readable list data.
Because your data remains under your control, we cannot restore or recover it for you.
Before deleting the app, resetting your device, or clearing app storage, make sure you have saved a recent backup somewhere you can access.
Data may be permanently lost if:
- The app is deleted before a backup is created.
- The device is lost, damaged, or reset.
- App data is cleared.
- A device transfer fails.
- No usable backup is available.
Purchases and Restore Purchase
Purchases are processed by Apple or Google, depending on where you downloaded the app. We do not receive or store your payment card information.
If you previously purchased the Lifetime Unlock, use Restore Purchase in the app while signed in to the same Apple ID or Google account used for the original purchase.
Purchase availability, billing, refunds, and transaction records are also subject to the policies of the applicable app store.
Reporting a Problem
To help us investigate an issue, include:
- Your device model.
- Your operating system version.
- The All My Lists app version.
- A brief description of what happened.
- The steps you took before the issue occurred.
- A screenshot, when helpful.
Please do not include your app password or other sensitive information.
Feedback and Suggestions
Have an idea that could make All My Lists better? Send it to support@allmylists.app.
We read every message, although we cannot promise that every suggestion will be added.
Contact Frankly, LLC